NORTH SOLAR WARRANTY CLAIM & REPAIR AUTHORISATION FORM

NORTH SOLAR

WARRANTY CLAIM & REPAIR AUTHORISATION FORM

IMPORTANT — PLEASE READ BEFORE ARRANGING REPAIRS

Do not engage a plumber, electrician, technician or other contractor to undertake warranty work or incur costs on behalf of North Solar without first obtaining written authorisation from North Solar, except where urgent work is reasonably necessary to address an immediate safety risk or prevent significant property damage.

Submitting this form does not constitute acceptance of a warranty claim or authorisation to undertake work.

A North Solar Warranty Claim Number is not, by itself, approval for third-party expenditure. Any approved expenditure must be specifically authorised in writing by North Solar.

1. CUSTOMER DETAILS

Customer name: ______________________________________

Company (if applicable): _______________________________

Installation address: __________________________________

Phone: ______________________________________________

Email: _______________________________________________

North Solar invoice/order number: _______________________

Date purchased: ______________________________________

Date installed: ________________________________________

2. PRODUCT DETAILS

Product: _____________________________________________

Model: _______________________________________________

Serial/batch number (if available): ______________________

Component believed to be faulty: _________________________

Date problem first occurred: _____________________________

3. INSTALLER DETAILS

Installer/company: _____________________________________

Plumber/electrician name: _______________________________

Licence/registration number: _____________________________

Phone: _______________________________________________

Email: _______________________________________________

Was the product installed in accordance with North Solar’s installation instructions?

YES / NO / UNKNOWN

Have any components been replaced, modified or adjusted since installation?

YES / NO

If yes, provide details:

4. DESCRIPTION OF PROBLEM

Describe the fault, including what happened, when it started and any troubleshooting already undertaken:

Is the system currently operating?

YES / NO / PARTIALLY

Is there an immediate safety risk?

YES / NO

Is there active leakage or an immediate risk of significant property damage?

YES / NO

5. EVIDENCE REQUIRED

Please attach where reasonably available:

• Photos showing the complete installation

• Close-up photographs of the alleged fault

• Photos of the allegedly defective component

• Video showing the problem occurring

• Proof of purchase/invoice

• Installation/compliance certificate where applicable

• Installer’s report, if available

• Details of system pressure/temperature where relevant

• Water-quality test where requested by North Solar

• Other information requested by North Solar

DO NOT DISCARD THE ALLEGEDLY DEFECTIVE COMPONENT.

North Solar may require the component to be inspected, tested or returned before determining the claim.

6. THIRD-PARTY REPAIRS & EXPENSES

Unless otherwise required by the Australian Consumer Law:

North Solar does not authorise a customer, plumber, electrician, installer or other third party to incur expenses on North Solar’s behalf without North Solar’s prior written approval.

If North Solar authorises third-party work, the written authorisation should specify:

• the work authorised;
• the contractor authorised to perform it, where applicable;
• any approved parts;
• the approved labour/time allowance;
• the maximum approved expenditure; and
• any requirement to return replaced components.

An invoice exceeding the authorised scope or amount is not automatically payable by North Solar.

The customer remains responsible for any work they independently request that has not been authorised by North Solar, subject always to rights and remedies that cannot lawfully be excluded.

8. CUSTOMER DECLARATION

I confirm that, to the best of my knowledge, the information supplied in this claim is accurate.

I understand that submission of this form:

• does not mean that North Solar has accepted the warranty claim;
• does not establish that the product is defective;
• does not authorise repairs or third-party expenditure;
• does not authorise a contractor to invoice North Solar; and
• does not constitute an admission of liability by North Solar.

I agree, where reasonably practicable, to provide North Solar with an opportunity to investigate the alleged fault before the product is repaired, modified or discarded.

Customer name: ______________________________________

Signature: ____________________________________________

Date: ________________________________________________

9. NORTH SOLAR USE ONLY

Warranty Claim Number: NS-WC-_________________________

Date received: ________________________________________

Reviewed by: __________________________________________

Initial assessment

• Further information required

• Remote diagnosis required

• Component to be returned

• Site inspection required

• Claim accepted

• Claim rejected

• Goodwill assistance offered

• Third-party repair authorised

Reason/comments:

10. REPAIR AUTHORISATION

THIS SECTION MUST BE COMPLETED BY NORTH SOLAR

Warranty Claim Number: _________________________________

Authorised contractor: __________________________________

Authorised work:

Authorised replacement parts:

Maximum authorised labour: __________ hours

Maximum authorised expenditure: $________________ inc/ex GST

Call-out/travel authorised: YES / NO

Maximum authorised call-out/travel: $________________

Defective parts must be returned: YES / NO

Return to:

North Solar
23B Brock Street
Thomastown VIC 3074

IMPORTANT

This authorisation is limited to the work and maximum expenditure stated above.

Any additional work or expenditure requires further written approval from North Solar before that additional work is undertaken, except where urgent action is reasonably necessary to address an immediate safety risk or prevent significant property damage.

North Solar’s authorisation to undertake work does not, by itself, constitute an admission that the product contained a manufacturing defect or that North Solar accepts liability for other costs.

Authorised by North Solar: ______________________________

Position: _____________________________________________

Date: ________________________________________________

Authorisation signature: ________________________________

11. WARRANTY OUTCOME

Following assessment, North Solar determines:

• Manufacturing/material defect confirmed

• Claim accepted under North Solar voluntary warranty

• Product/component replaced

• Product/component repaired

• No manufacturing defect identified

• Installation-related issue

• Maintenance-related issue

• External/system-related issue

• Claim not covered by North Solar voluntary warranty

• Goodwill resolution

• Further investigation required

Assessment notes:

Approved reimbursement (if applicable): $_________________

Approved by: __________________________________________

Date: ________________________________________________

AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits provided by the North Solar voluntary warranty are in addition to other rights and remedies available under Australian law.

North Solar Pty Ltd
23B Brock Street
Thomastown VIC 3074
Australia
Phone: 0435 016 869
Email: en*******@************om.au

This form should be read together with the current North Solar Product Warranty and applicable Terms & Conditions.