Terms, Conditions & Warranty
Payment is due in full prior to any pick up of goods.
Goods will not be released under any circumstances unless we have proof of full payment, in cash, PayPal, EFT bank transfer or any other method designated and agreed to by us.
- EFT Bank transfer is free
- Visa and Mastercard are free
- PICK UP is free
Pick up is available from Diamond Creek, Victoria. Our Wallan distribution centre is not open to the public, but delivery by us can be arranged in and around Wallan at a small charge during one of our regular runs.
Items can be stored at our premises for 14 days after cleared payment for the purpose of pick up by buyer or someone appointed by the buyer (in writing, email, sms, eBay email).
Storage over 14 days can accrue fees of $10 per day, unless otherwise arranged with us beforehand and confirmed in writing.
If goods are not picked up within 100 days, the goods will be auctioned and proceeds will be donated to charity. In effect you will surrender the goods to charity and will not be able to claim reimbursement from us or the charity the funds are donated to.
What North Solar (us, our, we) guarantees;
Our products are manufactured to extremely high standards. Each product is manually inspected prior to leaving our warehouse and is guaranteed against manufacture faults.
- NS80 stainless steel tank is guaranteed against manufacturers defects for a period of 5 years from the date of purchase
- NS200 stainless steel tank is guaranteed against manufacturers defects for a period of 5 years from the date of purchase
- NS300 stainless steel tank is guaranteed against manufacturers defects for a period of 5 years from the date of purchase
- North Solar vacuum tubes are guaranteed against manufacturers defects for a period of 10 years from the date of purchase
- The rest of our products are guaranteed against manufacturers defects for a period of 12 months from the date of purchase when used within scope they were designed for
- Stainless steel nuts and bolts
- Stainless steel header tank
- Aluminium tank stand/frame
- Stainless steel tank stand/frame
- Seals, internal and external
If any of the above are faulty due to manufacturers fault, we will replace or repair, at our choice, the faulty item, as soon as practical.
Freight to or from the client or our workshop is not covered under our guarantee and will have to be covered by the owner, except in the case of DOA, which will be determined by us.
Any DOA claims have to be lodged within 7 days of receipt of goods.
For a claim to be valid, corresponded is required within 7 days of problem (this needs to be in writing including; email, sms, or hand written. Voicemail or telephone claims are not valid). If the client has has not responded within 14 days of response from North Solar, it is deemed the client does not want to pursue the case and it will be closed and no further claims can be made with North Solar for that product.
A NS300 kit is delivered to a client by a North Solar representative. Client notices the tank has been damaged in transit after opening the box 6 days after delivery. Client contacts North Solar to inform of the damage. North Solar emails the client confirming issues and suggests a resolution.
- Client goes on holidays and responds to North Solar that they are happy with the resolution 14 days later. North Solar will honour resolution.
- Client goes on holidays and responds to North Solar that they are happy with the resolution 15 days later. Resolution may NO LONGER BE VALID.
Warranty is VOID if products are used outside of the scope they were intended for.
Warranty is VOID if replacement parts are not North Solar or approved by North Solar in writing, such as third party vacuum tubes, header tanks, seals.
Warranty is VOID if liquids used in tanks are not of a ‘Rainwater or drinkable water’ standard, this includes bore water, dam water, unfiltered water, mineralised water (natural or man made).
NS200WB & NS300WB are wetback (water-jacket) stove and heater compatible, however using wetback stoves ‘may’ corrode parts of the system, fittings or seals.
This type of corrosion is not covered under warranty as the materials and workmanship are not the cause of corrosion or system failure.
It is highly recommended to use an anti-corrosion agent to prevent degradation of system tanks, fittings and seals.
Corrosion is a natural process even in stainless steel.
WHAT WE WILL NOT do
We will NOT repair;
Any item damaged by you, or any representative you may nominate. This may include couriers or anyone instructed by you or someone appointed by you.
We will NOT repair any part damaged by you, or any representative you may nominate.
Any item that has been used outside of its scope and intended use.
This includes fittings damaged by overtightening, damaging threads by overtightening or forcing.
It is recommended all installations are conducted by a professional like a Registered plumber who has experience in solar hot water systems for best result.
Pay for any courier or transport to get faulty goods back to our depot. This has to be organised and paid by you prior to any guarantee being honoured by us.
Replace any vacuum tube damaged in transport or through inappropriate handling by you or any representative you may nominate.
We will not repair any goods which are not part of the North Solar range. This means if you choose to use a third party vacuum tube, stand, header tank or any other component which will replace a North Solar component supplied to you by us. In all effect, using third party replacement voids your warranty, unless expressly agreed to by us in writing.
We will NOT repair any unit or component which has been modified, opened, or installed while in a damaged state.
We are importers, designers, wholesalers. At times we may offer an installation service which may be performed by North Solar approved contractor.
Such installation is guaranteed by the contractor and their terms and conditions, NOT North Solar.
We will not cover any cost associated with an installation, modification, repair, re-installation, warranty installation.
It is important that all products are installed by a suitably qualified professional and adhere to all local Laws and Regulations.
Your Registered builder or Registered plumber are the most qualified to understand your local legal and building specific requirements.
We will not be liable in anyway for any injury by you, to you, or anyone associated, directed, related to you.
Guarantee will be compromised and not honoured if not installed to North Solar specifications or by an unlicensed professional, or in a manner which may breach local or national Laws and Regulations.
All care is taken in providing all technical specifications available to be accurate and true. In some instances errors may occur through human error or computer/font/colour mis interpretation.
We will correct information as soon as practical upon being made aware of the error.
We will not accept liability due to these errors.
Stock and versioning
North Solar updates their stock to newer and improved versions when our R&D demonstrate improvements will benefit our client.
When stock is updated to a newer version, old stock and accessories will be available for three months from date of purchase, after such date, only remaining stock will be available. North Solar will not provide new stock for redundant systems.
- Client purchases a NS-200WB on the 1st March 2016. On 14th May 2016 they request to purchase additional tube saddles and heating element.
- These will be available or suitable replacement will be sourced.
- Client purchases a NS-200WB on the 1st March 2016. On 14th July 2016 they request to purchase additional tube saddles and heating element.
- These will NOT be available. North Solar may (upon our discretion) attempt to find a suitable replacement, if suitable replacement can not be sourced, North Solar will provide the client with technical specifications for the client to source.
We will not release your personal, business, electronic, paper, real, virtual data or information to any 3rd party without your written consent.
We will not release or forward your email address or any other information for the purpose of promotion or advertising without your written consent.
COURIERS, FREIGHT AND INSURANCE
All care is taken to ensure our goods are couriered and delivered in good condition.
North Solar offer ‘NS Depot to Depot guarantee’ at an additional cost:
$150 – NS300, NS-SC30P systems and accessories
$100 – NS200, NS80, NS-SC20 systems and accessories
We do not guarantee goods in transport unless ‘NS Depot to Depot guarantee’ has been purchased.
If you feel you require insurance for your goods, you can purchase this from us at additional cost or you can arrange it through your own insurer or broker. We will supply your insurer with a Pro-Forma Invoice at your request.
We recommend if you feel that goods may be damaged in transit that you seek and get ‘Goods in Transit Insurance’, also known as Cargo or Marine insurance.
We send an email 24hours prior to freight being dispatched. If you do not cancel the order within that time, you will be liable for any return freight if the goods are not suitable.
We do not refund freight.
PHOTOGRAPHY and MEDIA
We may use photographs provided by you or taken by us or our representatives for the purpose of promotion on our website, in electronic or other format of communication and transfer. This may include print material, social media, email, bogs, vlogs or other current or future mediums.